Description
My roles as a customer support include;
Responding to customer inquiries via phone, email, and live chat, resolving issues and providing product and service information promptly and courteously.
Demonstrated excellent product knowledge to address customer questions and concerns effectively, resulting in a high customer satisfaction rate.
Assist customers in navigating the company's website, troubleshooting technical issues, and guiding them through the purchasing process.
Hand customer complaints and conflicts, employing strong problem-solving skills to find satisfactory resolutions and turn negative experiences into positive ones.
Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the CRM system.
Collaborate with cross-functional teams, including sales, technical support, and logistics, to ensure seamless customer experiences.
Participate in training sessions to enhance product knowledge and customer
service skills.
